Exchange & Return Policy

It is important to us that you are completely satisfied with your purchase.

If for any reason you do not absolutely love the item you ordered, we gladly offer returns and Free exchanges service. Please do not cut the lace, make sure the wig is unaltered, unworn, unwashed, undamaged and in original packaging within 14 days of purchase or receiving the hair if purchased online.

Refunds are not permitted on customized wigs eg if coloring, or a specific style which is not on our online list of products was requested by the client.

Wig resizing is done for free if requested within 14 days of purchase.

Cost of shipping for exchanges or refunds will be paid by the client.

In the rare event that our product has a fault, we will gladly fix the product or do an exchange if reported and returned to us within 14 days.